Session
Workforce Cost Is Only Half the Story
Using people, customer and financial data to decide what needs to change.
PAWorld26 NYC · 4–5 November 2026 · New York City
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– · Workforce Planning & Skills
About this session
Reducing workforce cost is not itself a commercial strategy. Jamie Durling offers an independent professional perspective on how customer demand, sales, staffing and employee conditions shape a business decision. Explore how integrated people and financial evidence can reveal choices that a focus on workforce cost alone would miss.
Learning outcomes
- Frame a workforce choice in terms of a commercial outcome.
- Identify evidence needed alongside labour cost.
- Explain a trade-off between staffing, customer outcomes and employee conditions.
This session will explore
- Work through a business choice involving demand, sales, staffing and employee conditions.
- Examine how integrated people and financial evidence changes the alternatives.
- Consider trade-offs beyond the immediate reduction of workforce cost.
Context
Reducing labour cost does not by itself establish that a business decision is sound. Customer demand, sales, staffing and employee conditions need to be considered together to understand the available choices.
Speakers and contributors
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Jamie DurlingPresenterChief People Officer (VP), Americas & South AfricaDolce & Gabbana