Session
Workforce Intelligence as a Business Decision System
Better business decisions through workforce intelligence
PAWorld26 San Francisco · 23–24 September 2026 · San Francisco
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– · Plenary
About this session
People Analytics has spent years improving data, reporting and insight. The next challenge is not another generation of dashboards; it is building a system that helps leaders make better choices about work, capacity, skills, locations, investment and risk. David will introduce a practical decision chain from business question to evidence, recommendation, ownership, action and outcome. He will also frame the organisational changes required when analytics teams move closer to Finance, Operations, Technology and business leaders - and the evidence they must produce if they want to claim business value.
Learning outcomes
- Recognise the difference between insight production and decision support.
- Use a decision-chain framework to assess workforce-intelligence work.
- Identify where ownership and evidence must extend beyond HR.
This session will explore
- Why workforce intelligence should begin with a consequential business decision.
- The chain from signal and analysis to recommendation, ownership, action and outcome.
- How data, work design, governance and operating ownership fit together.
- What People Analytics should stop doing if it wants to become decision infrastructure.
Context
The opening thesis for the full conference.
Speakers and contributors
David GreenPresenterManaging Partner & Executive DirectorInsight222