Session
What Workforce Measurement Got Right - and Wrong
A conversation with Jac Fitz-Enz on evidence, value and the next mandate
PAWorld26 San Francisco · 23–24 September 2026 · San Francisco
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– · Workforce Strategy
About this session
Jac Fitz-Enz helped establish the idea that workforce and human-capital measures should connect with business outcomes. This conversation looks back at what that movement achieved and where it lost its way. Richard Rosenow will explore which measures genuinely improved decisions, when benchmarks and dashboards became the destination rather than the tool, what quantitative HR tended to miss, and what Jac has changed his mind about. The final section will ask what should be measured differently when productive capacity spans people, technology and AI-supported work. The fireside is followed by audience questions.
Learning outcomes
- Understand the original purpose behind workforce measurement.
- Recognise when a metric has become detached from the decision it should improve.
- Take away a sharper test for deciding what the field should measure next.
This session will explore
- Why workforce measurement emerged and which problems it was intended to solve.
- The metrics and ideas that genuinely improved decision quality.
- Where reporting and benchmarking became substitutes for better decisions.
- What Jac would retain, change or stop if the field were being built again.
Context
A 30-minute fireside plus 10-minute Q&A in the Workforce Strategy track.
Speakers and contributors
Jac Fitz-EnzGuestCEOHuman Capital Source%20300.png)
Richard RosenowFacilitatorCo-Founder & Chief Product OfficerIkona Analytics