Session

Building an AI Front Door for HR

What to automate, where to route and when a human must take over

PAWorld26 San Francisco · 23–24 September 2026 · San Francisco

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– · Work Design

About this session

Kelly Rocke examines how an AI-enabled HR front door can answer routine needs, route specialist work and preserve accountable human hand-offs for sensitive or complex cases.

Speakers and contributors

  • Kelly Rocke
    Presenter
    Director, Workforce Analytics & AI Enablement
    Blackhawk Networks
    Blackhawk Networks logo